hi all
i’d like to connect whatsapp to hubspot. we are on sales starter and marketing starter.
we have 3 hubspot users who would ideally use the same whatsapp personal number. and ideally whatsapp messages (sent and received) would be visible in hubspot feed.
is this possible without upgrading to hub / professional which is too expensive for us?
Thanks!
Hi @jfranks,
If you’re referring to the official HubSpot integration, then no. It requires a Marketing or Service Hub Professional subscription: Connect a WhatsApp channel to the conversations inbox
There are other WhatsApp integrations in the marketplace, some of which don’t require those subscriptions: HubSpot Marketplace
Best regards!
Allow me to introduce Eazybe Chrome Extension(https://eazybe.com) that allows you to Sync Whatsapp conversations with your Hubspot CRM almost seamlessly. This is a 2-way Whatsapp Sync
1. On Whatsapp Web: We display a mini Hubspot view that allows you to update User Contacts, profile, Notes, Tasks, Deals, Call Logs, etc. and it’s almost instantly updated on Hubspot. All the Whatsapp conversations with Hubspot Contacts are auto-synced to corresponding Hubspot Contact
2. On Hubspot: All Whatsapp conversations are Synced to corresponding Contacts. Eazybe also allows you to directly go to specific contact inside Whatsapp Web directly from within Hubspot.
You can Book a call for more info at: Calendly
PS: Works with Hubspot Free, Starter and Professional Plans
Hello,
Update (2026): HubSpot’s native WhatsApp integration supports connecting multiple WhatsApp Business phone numbers to a single HubSpot account, provided the account meets the subscription and connection requirements.
If three HubSpot users need to manage conversations from one shared WhatsApp Business number, they can collaborate through the connected conversations inbox. A separate WhatsApp number is not required for each user.
HubSpot now supports WhatsApp coexistence, allowing the same WhatsApp Business phone number to remain active in the WhatsApp Business app while also being connected to HubSpot.
Messages sync between the platforms, so users can continue managing conversations from their phones while keeping those conversations accessible in HubSpot.
This requires connecting the number using WhatsApp coexistence. Personal WhatsApp accounts are not supported.
We have a FREE extension that does the part of what you are looking for without going through BSP provider.
Feel free to try the extension and app below, it’s free to start with [ Reach out us if you would like the free use extension, we would love helping you out with no additional cost ]
- Chrome Extension
Regards,
Akash Saikia
Moderator Note: this post was reviewed for relevancy and optimized for clarity on November 6, 2026. Thank you for your contributions to the HubSpot Community!
@karstenkoehler - do you know why this is not available to Sales Professional? Any idea when it will be unlocked for Sales Pro? We have clients that use this as a sales comm tool, not service, and they are on Sales Pro. Seems like a miss to not have that available to them. Any insight or future roadmap opportunities would be helpful!
I am also interested in this question. Whatsapp Business is as much a Sales tool as it is a Service and Marketing tool… I don’t understand why this feature is not available to Sales Professional accounts.
Hi, @jfranks! I do not have the answer to your question (yet), but I’d sure love to hear more about your needs. Would you be available for a quick chat? Here’s my calendar: Meet with Julia
