Whatsapp Conversation Limit

Marketing & Content Social Tools
1

Hey there!

I know whatsapp has a limitation of 1000 conversations/mo. I would like to know if this is for each whatsapp account (ex: I’ve connected acc1 and acc2, each one of them has 1000 limit) or for the whole portal (ex: I’ve connected acc1 and acc2, they both share the 1000 limit)

2

Hey @CSupport3! Great question. The Knowledge Base article notes that the limit of 1000 conversations per month is shared by all your connected WhatsApp business accounts (Connect a WhatsApp channel to the conversations inbox). So this would be for your whole portal.

Let me know if I did not understand your questions or if you need additional clarification!

Best,
Kennedy

3

Hey. Shoaib here from Gallabox.
Not sure if I’m getting the question, but I think it’s really tier based

  1. Tier 1: Up to 1,000 unique contacts per day.
  2. Tier 2: Up to 10,000 unique contacts per day.
  3. Tier 3: Up to 100,000 unique contacts per day.
  4. Tier 4: Unlimited unique contacts per day.

That said, yes, it is a shared limit between your accounts.