My status shows “published” but when I put my URL in a browser, it shows website unavailable. It’s quilterchic.com.
Hello @CBrown86 ,
Might be same solutiuon works for you also - https://community.hubspot.com/t5/Blog-Website-Page-Publishing/Website-staging/m-p/638970#M6327
Thank you
Shubham NIgam
That’s not really the problem.
Hi @CBrown86 have you verified your domain settings? Here is an article from HubSpot about hot to troubleshoot your domain.
@CBrown86 you’ll find the CNAME where you purchased the domain (like GoDaddy).
But what are the “values provided by Hubspot?” That’s what I don’t know. I understand the domain provider, but was I given numbers to put into the domain provider from Hubspot? Besides, it shows that it is connected in Hubspot. (See the screenshot above)
@CBrown86 that would have been part of the connection process, and since it shows connected I doubt that is the issue.
When I try to open the page, I get this error:
Unsupported protocol
The client and server don’t support a common SSL protocol version or cipher suite.
I found an article that explains the error:
ERR_SSL_VERSION_OR_CIPHER_MISMATCH error occurs when the browser can’t establish a secure connection with the webserver. It all starts with the SSL certificates used for providing a secure and encrypted connection between a website and a web browser.
Here is the knowledge base article on how to verify your SSL settings.
@CBrown86 yes, it should be, but I added HTTPS to the URL to test and that’s why I got the other error. I thought maybe the “require HTTPS” wasn’t checked.
When you go to the CMS Setup guide, does it show open tasks? The initial screenshot looks like it shows 3/7, maybe there is a clue there?
I’ve done some testing with my domain and free account and haven’t had an issue, so there has to be something we’ve missed.
I checked and finished the CMS setup, but the site still doesn’t show up.
Hi @CBrown86 I’m sorry I didn’t catch this sooner.
Your home page is the only one that doesn’t work because you don’t have anything published there, but once I added one of the pages from your screenshot (I tried quilterchic.com/patterns) it worked.
So I looked over your screenshot again and noticed your home page is listed as /home and since you don’t have anything published to the root domain, that is the cause of the error.
All you have to do is open the home page and remove the “home” from the box and resave. This will move that page to the root domain and all the pages will be accessible.
Where is it? I can’t find a box.
When you cleared the slug out, did you republish?
The other option would be to clone the page with the slug removed and unpublish the original home page and try publishing the new one that doesn’t have a slug at all.
Okay, the homepage now shows up, but none of the other pages do.
Hi @CBrown86 that’s great, I’m glad the home page is working now!
I noticed it doesn’t have any navigation, which is why the other pages aren’t showing up. If you manually type the URL in the browser (like I did to check) or open the link from your website pages in HubSpot, you’ll see that all of the pages are live and working, they just aren’t connected together.
You’ll need to set up the navigation to add a menu to the page header - do you need help with getting this set up in the Environmental theme?
@CBrown86 I found this in the documentation for the theme, it is the link to adding a menu to your pages
Is it a theme problem when I’ve added links on the homepage, and it still won’t go to the page? The only link that works is the default one I haven;t changed yet.
I guess I do need help, because I can’t seem to find the navigation. I’ll try adding the menu, though.
@CBrown86 have you checked your navigation settings to make sure each of the pages are linked there? If you set up the navigation before publishing the pages, they might not be linked properly.
This is the power theme documentation for setting up menus, but the basics are the same for any HubSpot website.
I’ll check that out, but in the navigation set up also only shows the one default link. None of the pages shows up there.