“We couldn’t save your answer,” timer still running

Academy HubSpot Academy Support
1

Inbound Marketing exam, Question 60 of 60, Chrome, “We couldn’t save your answer,” timer still running, Try again not clickable, contact us opened chat.

2

I’m still in the exam tab and want to preserve my attempt. Can Academy confirm whether I should wait, refresh, or let the timer expire?

3

Timer now 1:22; final question still will not save; I have not refreshed because I’m trying to preserve the attempt.

4

I also have a screenshot, but the Community says I can’t upload media. The screenshot shows Question 60 of 60, the timer still running, and the “We couldn’t save your answer” error.

5

Timer now 1:07. Error still occurs when clicking Next. I have not refreshed or closed the tab because I’m trying to preserve the attempt.

6

58 minutes left; still no Academy reply; clicking Next still shows “We couldn’t save your answer.”

7

certificate page began loading, but My Learning still shows 35 minutes left.

9

Hey @a.b ,

Thanks for flagging this. We’ve seen several reports of Academy certifications/ courses not loading, and we’re looking into it with the team now. We’ll update this thread as soon as we hear back!

Thanks for your patience on this!
Sam, Community Manager