Verifying Teams account

Data Hub Data Hub
1

Hi

I’ve succefully integrated our company Teams account with HubSpot, however when individual users try to integrate they are told they will need to verify the account but the message sent in Teams does not give the oppoutubity to verify - instead directs them to the hubspot marketplace to install the app which has already been done!

It’s like going around in circles - cheers

2

Hello @TimSell , Happy Monday!

Want to investigate more about this matter, currently what is the MS team’s version being used?

Please note: it is not possible to connect a personal version of a Microsoft Teams account to HubSpot. Currently, you will be installing the integration for all users in your HubSpot portal. When trying to connect, is everyone from the team also getting this loop? The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you

Pam

3

Don’t know if this was solved but same problem for me.

not on a personnal version this is an enterprise one. Teams version : “You have Microsoft Teams Version 1.5.00.17261. It was last updated on 28/06/2022”.

4

Hi TimSell,

Hope you are doing well. I have got one thing on my mind as i have gone through your query, you need to make your Teams Account with HubSpot as Global Account and restrict it’s funtionality when any other user tries to create the integration, the issue here is HubSpot is verifying each user seperately i.e. why they are being redirected the hubspot marketplace to install the app. Kindly pass your Teams Account Credentials with the HubSpot integration snippets and verify this account when any other user tries to make integration with HubSpot. For Additional Information, Kindly Visit the link given below : https://knowledge.hubspot.com/account/create-and-manage-teams
Hope this helps! If we were able to answer your query, kindly help the community by marking it as a solution. Thanks and Regards.

5

Having this exact same issue, every thirty minutes or so I see this message:

CleanShot 2022-06-23 at 12.56.40@2x.png
CleanShot 2022-06-23 at 12.56.40@2x.png1142×1216 216 KB

Also when pressing this button to authenticate from Hubspot. The weird thing is, underneath that verification message I can see my connected account. Any idea what is going wrong?

CleanShot 2022-06-23 at 14.03.25@2x.png
CleanShot 2022-06-23 at 14.03.25@2x.png4490×482 90.9 KB

6

Did you manage to resolve. We are having the same issues.

Thanks, Nats

7

Did you manage to solve? We are getting the same message. Be grateful to anyone who can share a solution. Thanks, Nats

8

Having the same issue with our Org, anyone knows the fix?

9

Did you manage to solve?

Getting the same message.

Be grateful to anyone who can share a solution.

Thanks, Nats

10

Hi
For us it solved itself after about 12hrs!

11

Thanks for replying Tim, fingers crossed it works for us tomorrow. :slightly_smiling_face:

12

To solve it, Hubspot did fix an issue on their side. But I never had the details.