I’d like suggest that Hubspot let users under one account pool their calling minutes.
In our case I have one user who goes through all of his minutes and then has to manually dial, meanwhile the other users I pay for don’t even use theirs.
Status: Idea Submitted
I have 2 salespeople that have ever even gotten close to the 2,000 calling limit for an individual paid user, of our 25 total users with a total of 50,000 minutes among those users. I certainly ought to be able to pool those. If I can’t truly pool them, I should at the very least be able give some minutes, of our tens of thousands of unused minutes, to users in need of more minutes.
Please reconsider this problem. Especially since it prompts in the error message “You’ve used all your calling minutes for this month To continue making calls, connect to Twilio or one of our Calling partners”. We do not need to purchase a 3rd party calling app to make an extra 200 minutes by one salesperson 1-3 months per year.
@JoeMayall Can you help us out here? This is a crazy tactic for an upsell, that truly is not an upsell that I should purchase for our use case. And I also now have a salesperson who has to manually call from their cell phone the last 2.5 business days of the month, my top caller no doubt. But without the ease and amazing calling resource that Hubspot is for salespeople, do you think my best caller will make the dials with there cell phone to the same result as they would with Hubspots sales tools? I submit they’re likely not going to make many more calls, as they have already racked up 108 minutes/business day with Hubspot calling. Dialing with their iphone and punching in phone numbers is so not a thing any efficient salesperson should do in the year 2021 amiright?