Use custom link in CTA

Smart CRM & Sales Hub Tips, Tricks & Best Practices
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1

hi,

I have a link property that is different for every contact(they have their own link)

I want to send this link in an email.

When inserting a link in hubspot, i have no way of choosing a contact property

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the only way i found at the moment is to put the full link in the email.

Is there a way to make it a bit cleaner, in a button or with link text?

Thanks

David

2

Hi @dmattauch,

You should be able to use the personalisation token syntax here which goes as follows:

{{ contact.internalpropertyname }}

To find the internal property name, navigate to Settings > Properties, look up and open your propert and click the </> sign next to the property name.

I answered a similar request here.

Hope this helps!

3

hey @karstenkoehler that doesn’t seem to work :

when i try to put the value in the CTA

:

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once i save and i come back i have this :

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and the link doesn’t work.

Do you know where the issue is coming from?

Many thanks

David

4

Hi @dmattauch,

The space characters between inside of the curly brackets are important:

{{ contact.internalpropertyname }}

not: {{contact.internalpropertyname}}

I just tested it and that should fix it / work.

Best regards!

5

hi @karstenkoehler ,

the issue when i do this is i cannot select “next” or “test URL”

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6

Hi @dmattauch,

That’s because the token isn’t resolved into a URL yet. However, if you preview the email for a contact (preview option in the top right of the editor), you can pick a contact and test the button.

Best regards

7

hey @karstenkoehler

ok so i tested for email and it works. (if i put the link directly)

But in the case of a CTA, there’s no way for me to even save the CTA that way.

Thanks

David

8

Hi @dmattauch,

When I tested this, the URL had to be a full URL including https://, can you confirm that’s the case?

I tested this on my end:

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When I preview the email, it correctly resolves into the website URL stored on the contact record.

Which tool are you currently trying this with? The email editor CTA button? Or a CTA from the CTA tool?

Best regards

9

hey @karstenkoehler ,

yes there is the full https://

I used the CTA from the CTA tool.

Best Regards,

David

10

Hi @dmattauch,
I’m not sure this works with the CTA tool. I have been testing this with the CTA element in the drag and drop editor.

Best regards