UPDATING CONTACTS

Smart CRM & Sales Hub CRM
1

Hi everybody,

I did a really hard work to export all my hubspot contacts and clean the base. Indeed, some contacts had wrong e-mails or e-mail that are not working anymore (and I never had e-mails exchange with those contacts since I use Hubspot).
Unfortunettely, I just realized that I can’t update e-mail when I’am importing contacts that already existed on Hubspot.

See-bellow :

Capture d’écran 2018-08-29 à 16.05.08.png
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When I change Email to E-mail (exactly the same property of Hubspot), they tell me It will not be uploaded because I am using Contact ID of my contacts > Of course, I want to actualizate this contact, I don’t want to create a duplicate !

If anyone has an answer, you will save me ! I’am working on this base since the beginning of august! :disappointed_face:

Thank you very much !

Sylvia

2

@SylviaWilla You can use 3rd party tool Import2 Wizard to initiate an update. To be able to update email address, you would need to use another field for matching, for example, HubSpot ID. If you were exporting from HubSpot, it should be included in the export.

Hope this helps

3

@markkofman Thank you SO MUCH for the tips !!! It’s worked !