Hello Everyone,
Hope all is well.
Our users are getting a random errors returned from API v3 search requests. The error states “There was a problem with the request.”
There is nothing particularly wrong with the request params, and it seems the errors occur randomly. It works fine on our side, and it often works fine on customers side, but again, sometimes randomly, request fails.
Here are a few examples along with the response trace ids for your dev team to check.
request url:
https://api.hubapi.com/crm/v3/objects/companies/search
input:
"params": { "filterGroups": [ { "filters": [ { "operator": "EQ", "propertyName": "name", "value": "Airbus" } ] } ], "properties": [ "name", "city", "country", "state", "website", "domain" ], "limit": 50, "sorts": [ { "propertyName": "createdAt", "direction": "DESCENDING" } ] }
response:
"There was a problem with the request.",
"x-hubspot-correlation-id": "f89b41e4-4a9d-4f2d-b27b-727d9ee24479\r",
"x-request-id": "07037990-f442-40b6-96cb-ff0d33db38c5\r",
"x-trace": "2B406F7B07290F28896A6963E6BE1A08F5D051B57F000000000000000000\r"
url: “https://api.hubapi.com/crm/v3/objects/contacts/search”,
input:
"params": {
"filterGroups": [{
"filters": [{
"operator": "CONTAINS_TOKEN",
"propertyName": "linkedin",
"value": "in/sarah-schoenauer-90378359"
}]
}],
"properties": [
"firstname",
"lastname",
"company",
"email",
"jobtitle",
"city",
"country",
"state",
"associatedcompanyid",
"linkedin"
],
"limit": 50,
"sorts": [{
"propertyName": "createdAt",
"direction": "DESCENDING"
}]
}
response:
"There was a problem with the request.",
"x-hubspot-correlation-id": "f8104366-cfce-4039-9d31-cb76249d1456\r",
"x-request-id": "8017c6ca-8bcd-4e3a-adfc-10e232923b52\r",
"x-trace": "2B6AB1882AFE0AA6B939A175A000005C8BB76B0A99000000000000000000\r"
There are a lot of such errors.
This is an urgent issue as there are thousands of customers affected.
Please let me know if you would need any other info from our side.
Looking forward to hearing from you.
Kind Regards,
LinkMatch Team