Unexpected Left Menu Navigation Redesign Without Notice!

CRM & Sales CRM
, ,
1

Today, I opened my HubSpot account and discovered that the entire left-hand navigation menu had been changed.

The change came completely unexpectedly. I received no prior notification, announcement, or warning that such a major UI update was about to be rolled out.

And that’s not even the worst part: the Bookmarks functionality doesn’t work properly in the new interface!

How can a major navigation redesign be rolled out without informing users in advance and without ensuring that essential functionality works?

The new menu is also much less convenient for my daily workflow, with unnecessary categories and additional clicks required to access frequently used sections.

A few questions to the HubSpot team:

  • Why weren’t users properly informed about this change in advance?

  • Was the new navigation properly tested before the rollout?

  • Why is the Bookmarks functionality broken?

  • Is there any way to restore the previous navigation or opt out of the new one?

This is a very disappointing user experience and a significant disruption to our daily work.

I’d also like to hear from other users: Are you experiencing the same issues? What do you think about the new left navigation?

3

Hi @Tech and welcome to the HubSpot Community!

Thanks for taking the time to share your feedback with us!

I understand how an unexpected navigation change, especially when it affects features you rely on daily, can be frustrating.

I’d like to look into the Bookmarks issue you’re experiencing. Bookmarks are supposed to support up to 10 saved menu items. Could you share a bit more about what’s happening? For example, are your saved bookmarks missing, or are they visible but not working when you click them? A screenshot would also be helpful!

I’m not aware of an option to switch back to the previous navigation at the moment but I’ll check with the Team and I’ll update here if there is one.

Thanks again for sharing your experience and highlighting these concerns. Your feedback on the navigation layout and additional clicks is valuable, and I’d be interested to hear how other Community members are finding the update as well!

Bérangère, HubSpot Community Manager