I have a new outlook email I am trying to set up but with HS that continues to fail and give the error:
“This app cookie doesn’t have the connected-email-inbox-access scope to create personal inbox”
For reference I’m using latest Mac iOS (which I understand can cause some issues), I have cleared caches, tried incognito windows, tried the app and the desktop versions. I believe Hubspot Sales has been installed to the desktop version however I also am not able to add this to the Outlook ribbon. I have also changed security preferences for cookies and website tracking - all to no avail.
Any advice is greatly apppreciated. I am a first-time HS user so this is a little tricky for me. Contact with help center agents advised me to post here for assistance after initial troubleshooting failed.
Hi @SM60,
Thank you for reaching out to the Community!
We’d often see this error if the user who is trying to connect their email address doesn’t have the necesssary permissions in the account.
Could you check if your user has the following persmission enabled: Settings > Account Setup > Users & Teams:
Thanks,
Mia, Community team
I’m still getting this issue and I can confirm the property “Person email access” is set. Yet, it still just loops through to the error: This app cookie doesn’t have the connected-email-inbox-access scope to create personal inbox
I am having the same exact issue.
Hi @FBrown6
Thanks for your comment! To ensure your question or topic gets the best visibility and a wider range of responses from the community, it’s usually best to start a new thread rather than adding to an older one.
A fresh post will help your query stand out to everyone who browses the forum, increasing the chances of someone with relevant insights or solutions seeing and responding to it quickly. Feel free to tag me in the post and I’m happy to get you started.
Best,
Victor
Hi @SecNeptunes
Thanks for your comment! To ensure your question or topic gets the best visibility and a wider range of responses from the community, it’s usually best to start a new thread rather than adding to an older one.
A fresh post will help your query stand out to everyone who browses the forum, increasing the chances of someone with relevant insights or solutions seeing and responding to it quickly. Feel free to tag me in the post and I’m happy to get you started.
Best,
Victor
I was able to solve this problem by deleting all HubSpot cookies from my browser - and then retrying.