When going to the Actions button there is no option to make a contact inactive. Has anyone else experienced that? I can’t go to filters wither and select active vs inactive. Is this a limitation of a free account?
Hi @CTimblin6,
This is not a default functionality – someone in your portal created a custom property ‘Active/Inactive’. That’s why it’s not showing up in the Actions dropdown on a record.
You can place the ‘Active/Inactive’ custom property in the left sidebar for easy access: Customize records
Best regards!
no it did not. there isnt an “innacative” object to click on.
Hey @FrankieF,
Thanks for adding to the thread here!
@karstenkoehler’s response is still relevant here -- he’s stating the reason the option was likely visible in the past is because someone in their portal created a custom property. You can find more on creating custom properties here:
I hope this helps clarify!
Best,
Sam, Community Manager