Hi there-
I’m working from the free subscription, and I’m hoping to run an audit report on my fields. To this end, I want to export properties for Customer, Company and Deal records. I’ve followed the steps below…
Settings> Data> Properties> Select All> Export> Export as CSV
but I keep getting an error message “sorry. something went wrong.”
Any idea how to resolve this? I’ve restarted my browser, I’ve waited hours before attempting again, and I’m not sure what else to try.
Hi @EReitman - welcome to the HubSpot Community!
Since you’ve already tried the basics like restarting your browser and waiting, this might be a permission setting or a specific browser conflict.
I’m tagging a couple of our top experts, @beeginman and @Bryantworks, to see if they’ve encountered this specific error with property exports.
In the meantime, here are a few steps you can try to see if it makes a difference on your end:
- Check for Browser Extensions (Ad Blockers) - you can try this by opening HubSpot in an Incognito/Private window and running the export again.
- Even if you are a Super Admin, it is worth double-checking that the specific “Export” permission is toggled on for your user profile.
- If “Select All” includes a massive number of properties across all three objects (Contacts, Companies, Deals), the export might be timing out. Try selecting only Contact properties first and exporting just that list. If that works, do the same for Companies and Deals separately.
Let us know if any of these get that CSV to download for you!