Hello,
I am unable to transfer my certificates from my personal email to my work email. Please assist. I have tried several times and it keeps telling me to page cannot be loaded. Please assist
Hi @Mali_Ruth ,please first check that your work email is registered as a user in an active HubSpot account.
Then go to HubSpot Academy → My team → View all team members → Actions → Transfer your certificates. Complete the transfer using the confirmation email sent to your work inbox.
Since you’re seeing “page cannot be loaded,” try an incognito window or another browser. Does the error appear when opening the transfer option or clicking the email confirmation link? A screenshot would help identify the next step.
Here’s HubSpot’s guide:
It still says error, page cannot be found
The error comes after clicking the email confirmation link
Please assist.
Can you do it for me from your end?
1 Like
Hi @Mali_Ruth, I’m a fellow community member, so I don’t have access to transfer certificates on your behalf.
@karstenkoehler Could you help here?
Hi @Mali_ruth , it looks like you’ve already tried the transfer a few times, so I’d first check the setup on the receiving side.
Make sure your work email is already added as a user in an active HubSpot account. The transfer may not work if the email is only being used as an inbox but isn’t actually associated with a HubSpot user.
Once that’s confirmed, try the transfer again from HubSpot Academy → My Team → View all team members → Actions → Transfer your certificates. After starting the transfer, check your work email (including Spam/Promotions) for the “Transferring your awards” email and use the confirmation link from the latest email.
Since you’re getting the “page cannot be loaded” message, I’d also try the process in an incognito/private window or a different browser, with any ad-blockers/extensions temporarily disabled.
If it still doesn’t load after that, I’d contact HubSpot Support/Academy Support and share the screenshot of the error along with both the personal and work email addresses. They should be able to check whether there’s an issue with the transfer on the account side.
Hello,
Thank you for reaching out. I’m sorry you’re experiencing this issue.
Please try clearing your browser cache and cookies, then sign in again and attempt to transfer the certificates. You can also try using a different browser or an incognito/private window.
If the issue persists, please share a screenshot of the error message and let us know which email addresses you are transferring the certificates between (you can hide any sensitive information). We’ll be happy to look into it further and assist you.
Best regards,