Transfer API key and timeline templates

Developer Support APIs & Integrations
1

Hello,

I’m a new Hubspot developer and I’m trying to update some timeline event templates that an ex employee had setup for the current company. We don’t have access to his developer account, is there a way to get these event templates and api key, or will we have to recreate all the timeline templates?

Thanks,

Pete

2

Hey, @PCulley :waving_hand: I’d suggest filing a support ticket. I found a few previous cases where access was restored. If you haven’t filed your ticket yet, I’d consider letting them know:

  • this is not a custom coding question
  • this is related to a developer account
  • give them any info you have upfront — the email address of the former employee (assuming they used a company address and not something free like Gmail) and the HubID for the dev portal (if you have it)

Question from me — do you know if their work email is still around? Or if deleted, could it be restored by your email admin? I don’t know for sure, but if support could find the portal and trigger a reset email, that might be a pathway to getting it back in. And adding a few other users as admins, just to be safe. If they cannot do that, there may still be a path to getting you back in.

If support bounces you back here for any reason, please let me know.

Best,

Jaycee

3

Thanks Jaycee, I’ve reached out to support and started that process.