Transactional IP for multiple domains

Marketing & Content Email Marketing Tool
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Hi,
We have two different websites connected to Hubspot. We have bought the transactional add-on and we use it to send emails from one of the websites. We want to send transactional emails from the other website as well. Is it possible to use the same transactional dedicated IP? If yes, do we need to set up DNS records for the second domain as well?

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Hello, @MTalha13 thank you for posting in our Community!

I want to share this knowledge base with more information here and invite our top experts to this conversation @kmcready @Josh @Daniel_Bleich @JonPayne do you have any thoughts to share with @MTalha13?

Thank you,

Pam

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Hi @MTalha13

Yes, it is possible to use the same transactional dedicated IP for two different websites. However, you will need to set up DNS records for the second domain as well.
Here are the steps involved:

  1. In HubSpot, go to Settings > Brand > Email > Transactional IPs.
  2. Click the Add IP button.
  3. Select the IP that you want to use for the second domain.
  4. In the Domain field, enter the domain name of the second website.
  5. Click the Save button.

Once you have completed these steps, you will need to update the DNS records for the second domain to point to the HubSpot transactional IP. You can do this by contacting your domain registrar.
Here are the DNS records that you need to update:

  • MX record: The MX record tells email servers where to send email for the domain. The value of the MX record should be the IP address of the HubSpot transactional IP.
  • TXT record: The TXT record is used to verify ownership of the domain. The value of the TXT record should be the value that HubSpot provides you.

Once you have updated the DNS records, it may take some time for the changes to propagate. After the changes have propagated, you should be able to send transactional emails from the second domain using the HubSpot transactional IP.
Here are some additional things to keep in mind:

  • You can only use one transactional IP per domain.
  • If you want to use the same transactional IP for multiple domains, you will need to purchase additional licenses from HubSpot.
  • You should only use a transactional IP for sending transactional emails. Do not use it for sending marketing emails.

Hope this will helps you out. Please mark it as Solution Accepted & Upvote to help other Community member.
Thanks!

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