Tracking lost between 2 domains

[Sebdec]

Hi,

My goal is to Keep all tracking of viewed pages when creating a contact after navigating on 2 domains

Domains

• 11111.com

  (site created with webflow)

• 22222.com

  (SPA with react)

Use case:

• tracking enabled (script hubspot) on both domains

• user navigates on

  11111.com

• user clicks on a link redirecting to

  22222.com

  ( link can include utms)

• user navigates on

  22222.com

• user submits a form on

  22222.com

  (API side)

  • including the hutk parameter in the context (https://legacydocs.hubspot.com/docs/methods/forms/submit_form_v3_authentication#:~:text=As this API is authenticated%2C)
  • hutk = cookie value of hubspotutk
  • using npm library @hubspot/api-client (version “8.9.0”)

Result:

• contact created in hubspot

• Tracking of viewed pages on

  11111.com

  is lost

• Tracking of viewed pages on

  22222.com

How is it possible to keep the tracking of the first domain?

it’s a use case that seems very classic so what am I missing?

Thanks in advance for your help

[HunorSZ]

Hi!

Once I had a similar scenario. I saved the UTM params coming from

11111.com

to

22222.com

in the browser (use session/local storage or indexeddb). I did that to be able to retrieve them later in case the user navigated somewhere else and came back later, but without UTM params this time. When the user uploaded the form, I added to it the UTM params too.

Hope this helps,

Hunor

[Sebdec]

Hi Hunor,

The problem is not to lose the utms but to lose the pages tracked by the navigation on

11111.com

[HunorSZ]

I would suggest trying the behavior in an incognito window and checking if the cookie has the same value for both pages and if the tracking script is installed correctly and working when you navigate away.

I’ll keep you updated if I’ll have any better ideas.

[Sebdec]

Thanks for your answer Hunor

I confirm the cookie hubspotutk has the same value and the same script is added on both domains as well.