Toggle email alias in meeting link

HubSpot Ideas

Status: Idea Submitted

1

Currently when setting up a round robin meeting link, the team member selection is limited to those users with a sales seat. Which is fine.

However, if, like in our case where we have multiple business units, and some overlapping sales team members in each business unit - you can’t select the email address (even though an alias is present) the meeting confirmation/reminder, etc comes from.

E.g

Business unit: abc.com

Dave

Sue

Gary

Business unit: xyz.com

Dave

Bill

Mary

If I wanted to include Dave in the round robin for a meeting link business unit: xyz.com, all confirmation emails would come from his primary email address (abc.com)

Of course you could say that we should pay for an additional sales seat, just for this purpose and replicate the user, but its overkill and is more likely to encourage alternative solutions to the problem. E.g. using different calendar tools or even considering alternative CRMs for that BU.

2

We have the same problem, although we don’t use business units. However, for any normal one-to-one email sent by our Hubspot users, they can select any of the emails they have connected to their account. Unfortunately, in the Meetings tool, the confirmation and reminder emails always come from their primary email address, which can be problematic if the sales agent works in different markets.

3

Hey team, since we can already create meeting links based on different business units, it would be helpful to also be able to set the from address/user in confirmation emails to be from the business units domain rather than using their current user account’s email.