My application is a React application. I indicated in the form targeting rule that forms should not be displayed on certain pages. However, this does not occur. Only refreshing the page causes the form to vanish.
Hi @DR29,
Thank you for reaching out to the Community!
I understand that you are using a pop-up form and that the exclusion rule in the “target” tab doesn’t work, is that right, please?
Just to make sure that I understand correctly, I’d like to ask clarifying questions:
- Did you add triggers for the form to disappear too please? If yes, what are they?
- The pop-up is appearing on all pages then? Instead of being only on some of the pages.
- Are the pages placed after a login page or accessible to all visitors?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
I found these articles for you that might be of interest:
- Pop-up forms and non-HubSpot forms | Frequently Asked Questions
- Use targeting rules in pop-up forms and chatflows
- Troubleshoot HubSpot forms
I also wanted to invite a couple of subject matter experts to this conversation @danmoyle, @Jnix284 and @deepikaverma do you have any suggestions to help @DR29, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 
Thank you and have a good day!
Best,
Bérangère
Hi BérangèreL,
Actually I didnt add any triggers for the form to disappear. Chatflow has triggers like window.hubspotconversation.refresh() . But I didnt see any functions like this in forms. Yes , right hubspot appears in all the pages. I added the target rules in hubspot just like chatflow.
@DR29 is there something preventing your React application from loading? Since it works on refresh, it sounds like there’s something on initial page load that’s preventing it from firing correctly.