Super admin no receiving test emails

Marketing & Content Hub Email Marketing Tool
1

Hi! My boss and I are both Super Admins on our Hubspot account but she’s not receiving the test emails I sent. Some details:

  • The previous marketing test emails worked fine and were received (the last one was in October)
  • I added a new verified email and it received the test email
  • The test email is not on the Spam folder either
  • No error message in Hubspot as it shows sent

Any leads in resolving this greatly appreciated. Thank you!

2

Hi @CleoAdmin,

HubSpot has a specific set of troubleshooting steps for this type of situation: Not receiving HubSpot system or notification emails

Can you review each step and report back?

Best regards!