Subscription with weekly payment not working

Revenue Hub Tips, Tricks & Best Practices
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Hi,

I have an active subscription for a paying customer. The subscription started on October 30th, with weekly instalments.

The customer paid the first instalment on October 30th (the payment is still processing, as it was made via SEPA). However, the second payment, scheduled for November 6th, was never triggered.

I have a few questions:

  1. Why wasn’t the second instalment scheduled for November 6th triggered?

  2. Will the second payment automatically be triggered once the first payment (October 30th) is marked as “Confirmed”?

  3. If this is the case, how can I set up weekly instalments via SEPA when SEPA payments can take up to 10 days to be processed and marked as confirmed?

Ideally, I would like the weekly payment schedule to be maintained regardless of the SEPA processing time.

Could you please clarify how this works and advise on the best way to set this up?

Thank you!

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3

Hey @Thomas2,

Welcome to the Community!! :glowing_star:

Great questions! The KB articles below cover how recurring charges are collected and how bank debit payments are handled. Hopefully this can help narrow down what’s happening on your end:

Tagging a few Community members who may have be able to share some additional insight here!

Hey @CGrove5, @EugeneAtKiwi, @CarolinaDeMares do you have experience with any of @Thomas2’s questions above?

Thank you in advance!!

Sam, Community Manager