Hi there. I have downloaded stripe, I want to have only Direct Debit as payment option. I have confirgurated it. I made a payment link, when i test it, i see the payment method. When I use it for real, the payment method is gone. I cannot use it. Can someone help me set up this payment plan?
Thank you.
Hi @HNederland,
Thanks for reaching out to the Community!
To better assist you, could you clarify a few things?
1. What country is your Stripe account set up in?
2. Are you seeing any error messages when the payment method disappears, or does it simply not show up?
3. Could you share screenshots with an example of what you have configured and what appears to you?
Thanks!
Diana
The Netherlands, i don;t see the DIRECT DEBIT option available so i dont see any payment option because i only want to have Direct debit. In the test area, i do see the direct debit option available. If i try to pay the link for real it doesnt show anymore…
Hi @HNederland,
Thanks for the details and screenshots.
Referencing this article, depending on the country location that your Stripe account is based in, HubSpot offers the following direct bank debit payment methods.
The above bank debit payment methods will be enabled by default if you’ve added the relevant currency and your Stripe account location meets the requirements.
You can learn more here.
Hope this helps clarify!
Diana
Hi Diana,
If I see the countries I don’t see the Netherlands at SEPA payment.
My currency is euro.
Hello @HNederland,
I see that you’ve also opened a case with our support team, and they’ve already responded to help review the integration with you and identify where the issue might be. I’d recommend continuing to work with them, as they have the necessary tools to assist you more efficiently.
Best,
Diana
an somebody help me answer this?
