Static Segments Losing Members

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

Hi all! I’m having issues with a static segment unexpectedly losing members. My Marketing Manager has created a list’segment for sending out a weekly newsletter. We started with 709 members and have dropped to 225 over the last 2 months. None of my users have don ethe following: deleted contacts from this list, changed or adjusted workflows. The segment was just changed from static to active as of last week, but all of the issues were noted prior to that change.

Has anyone else had a similar issue and if so, how did you resolve it?

2

Hi @JRodriguez44,

Have you checked whether any contacts have been deleted? Restore deleted records

The most likely explanation here is that someone accidentally or unknowingly made these changes - bulk deleting contacts, bulk removing them from a list, updating a workflow action.

If you’re 100% certain that this is not the case, then this is a bug which you should flag with HubSpot support directly in-app via chat or email.

Best regards