I would like to send an email to a contact if they choose 9 or 10 NPS score in a maually created survey. I believe I should be able to do this using a workflow. Any recommendations on how to do this?
Hi @pmastio,
When you create a workflow, there is an option to create a feedback submission-based workflows (available in Service Hub Professional or Enterprise, if I’m not mistaken):
This type of workflow lets you create enroll based on a survey (which can be filtered by name as well) and then send an email:
Best regards!
Thank you!