Hello all,
I’m trying to understand the differences between some call properties: hs_object_source, hs_object_source_label,
hs_engagement_source, and
hs_call_source.
In addition, I’m trying to understand what the different value options are for each one.
For example for hs_object_source_label I see COMMUNICATOR,
INTERNAL_PROCESSING, and
INTEGRATION. What do those values mean?
Thank you in advance,
MGoldstone
Hi @MGoldstone
The Call Objects API in HubSpot includes several properties that provide insight into the origin and context of calls.
The hs_object_source property identifies the initial source of the contact associated with the call, such as organic search, paid search, or email marketing.
The hs_object_source_label provides a human-readable label for this source, making it easier to understand.
The hs_engagement_source property, on the other hand, specifies the specific interaction that triggered the call, like a web form submission, meeting, or email interaction.
Ultimately, the hs_call_source property, which may be deprecated in newer API versions, potentially captured the source of the call itself, such as a phone number dialed or an inbound call from a website.
In summary, these properties help distinguish between the initial contact source, the interaction leading to the call, and the call’s origin, providing valuable context for calls in HubSpot.
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards