Hi @MUmstadt and thanks for getting back to us!
At the moment, Smart Rules aren’t available for CRM message templates, those are only supported in marketing emails. Message templates currently allow for personalization tokens, but conditional options like formal versus informal salutations would still require separate templates right now.
If having this feature would make things easier for you, I’d love to see your suggestion in our Ideas Forum as my colleague Sam suggested. Sharing your feedback there helps our product team understand what’s important to users like you, and it’s a great way to have your voice heard for future updates! Sharing here the Idea that @MUmstadt created " Smart rules also for Message templates " so that other Community Members can upvote it too.
I’d love to check in with our Top Experts: Hi @karstenkoehler, @Josh and @franksteiner79 can you think of other workarounds to help @MUmstadt, please?
Thanks so much and have a lovely day!
Bérangère