I encountered an error during the installation process. Any assistance would be greatly appreciated.
The application you’re attempting to subscribe to is not
responding (can’t reach app callback URL-code 102). Please
try again later. If the problem persists, please contact
technical support mentioning callback.
Hi @CSupport2,
In this case you need to contact the app’s customer support and mention you are getting an error with callback “code 102”.
Support options are listed in the right sidebar of the integration’s page in the App Marketplace:
I contacted Shift4Shop support and they asked me to contact Hubspot for the “callback URL-code 102” support.
Interesting. Typically the 102 code means that the request has been received but the server has not responded yet, most likely because it still needs some time to process. This could be due to the high traffic, load on the servers, or a complex operation on the integration’s part.
If you’re not getting 400 or 500 level codes (which would mean failure), you might need to try again/later a few times until the 102 code changes.
Otherwise, you would need to reach out to HubSpot support directly to see if there are any issues specifc to your portal.
I am currently using the free version, which only offers community support.
This type of issue will unlikely get resolved through the community. We can possibly help identify what that error code means (done in the previous reply) and what to do about it.
Knowing you have the free plan, essentially there are two options:
(A) Sign up for the Starter plan to get access to HubSpot support.
(B) Reach back out to the creators of the integration, mention that you have a free plan without access to HubSpot support and see if they can provide any additional info. Perhaps there are some limitations with free accounts that they may or may not be aware of.
