Hello,
My team have been using Hubspot emails for a while and it always used to have a reply icon next to emails any member of the team had replied to so we could easily spot which emails to ignore.
Now the reply icon only shows up for emails we have personaly replied to in the shared inbox rather than any emails that have been replied to by anyone in the team.
Is anyone in the community aware of this change and any ideas on how we can revert back to how it used to be?
Thanks in advance!
Hi @ACater,
Thank you for reaching out to the Community!
Our product team is currently assessing this feature change, I’ll update this thread once I have new information. Thank you!
Cheers
Mia, Community team
Hi @ACater,
the behavior in the Conversations inbox for messages that have been replied to has been reverted to the previous behaviour where all reply arrows are displayed to all team members.
We apologize for any inconvenience this change has caused and thank you for your feedback!
Have a wonderful rest of the week
Mia, Community team