Setting up "email send frequency safeguarding" issue

Marketing & Content Hub Email Marketing Tool
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Hi Guys!
I am trying to set up the email send frequency safeguarding and was trying to follow the instructions in this blog:

However when I go into my settings tab I don’t have the option of “Send frequency” under Marketing > Email.
Has this moved? Is anyone else having this issue? We are a HubSpot partner with full levels of access so don’t think there should be any restrictions on our settings etc.
Any help is greatly appreciated :grinning_face:
Thanks!

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Hi @KatySteptoeMF,

In my portal it’s where it’s supposed to be :grinning_face_with_smiling_eyes:

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If it doesn’t appear, you could also try this link: Email (replacing 123456789 with your portal ID)

There’s always the chance you’re on a beta version of the settings and things are being re-organized. In that case, I’d recommend reaching out to HubSpot support to confirm.

Hope this helps!

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Thanks for your help Karsten! Still no luck so will reach out to HubSpot to see if they can make it appear for me - really appreciate your speedy response though! Have a fa day :blush:

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Sure, happy to, @KatySteptoeMF! Once you have an answer (or you feel this issue is resolved) you can accept my earlier post as a solution. I’d appreciate it :slightly_smiling_face: Have a great day!

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I’m having the same issue in setting up email frequency because the tab is not showing. After further investigation on the blog, it says it applies to HubSpot Enterprise. I am on the Pro version. This functionality should be standard on all versions to protect HubSpot’s & the business’s sending reputation. It is standard on all other marketing automation platforms I’ve worked with.