Sequence emails not sending within workflow

Smart CRM & Sales Hub CRM
1

Hello all,

So we have this workflow, where after a form is submitted after a couple hours a “welcome email” is sent to the newly created lead. To make this, we created a simple Sequence with a email template and appended the sequence as an action in our workflow.

Here comes the issue: when testing with an internal email (so a email address whose domain is the companies name), the workflow works as intended; however when testing with an external email address (yahoo, gmail, etc) the workflow marked and error in the sequence step, we really don’t know why this happens, so any ideas are highly appreciated!

FYI, the internal email used for testing has access to HubSpot but was not saved as a “Contact”.

Best regards,

Alejandro :slightly_smiling_face:

2

Hi @galvanA81,

For the affected contacts, what are you seeing in the actions log if the workflow? Understand your workflow details page

Can you hover over the sequence email send action, and click the appearing button to see details, them share a screenshot?

Best regards

3

Is this what you mean?

galvanA81_0-1737479318115.png
galvanA81_0-1737479318115.png409×789 49.2 KB

Also, here is the full server response: " “errorType”:“SequenceError.INTERNAL_ERROR”,“correlationId”:“05c0d9cf-4e21-430b-8601-daa5128347af” "

4

@galvanA81 exactly - I’d recommend reaching out to HubSpot support with this error, as it is not specified further.