Hi there,
We are a hubspot free user and weekly we send out emails to contact lists. However since a couple of weeks it seems like something changed and suddenly the sender email domain appears with a strange hubspot free address and not with our Company Name anymore as it used to be. Our customers receive now emails from
This is expected behavior in the free products and can only be removed by upgrading to one of the Starter subscriptions mentioned at the beginning of this article and then authenticating your sending domain: Manage your email authentication
If you haven’t experienced this so far, you were lucky – either due to a fluke or due to your HubSpot portal maybe belonging to a group of users that where this wasn’t enforced yet.
Hello, we are also experiencing this issue but we do have a starter subscription and have authenticated the sending domain. Can you advise if there is anything else we should be doing to get that to send as our company name? We are considering getting rid of hubspot for this reason, it looks very unprofessional. Thank you for any help!!
I see that the problem has not been corrected. We had high hopes for the paid version of hubspot, but we’re going to have to use another tool because we can’t afford to have a truncated display name in our communication campaigns.
You’re facing an issue with HubSpot sending emails from a strange sender address instead of your company’s domain. This usually happens if your domain hasn’t been authenticated properly. HubSpot might be defaulting to its own server’s email domain because your custom domain isn’t set up to send emails correctly.
To fix this, make sure you’ve set up **SPF**, **DKIM**, and **DMARC** records for your domain in HubSpot. This is necessary to authenticate your domain and ensure your emails are sent from your company’s email address rather than HubSpot’s default one. You can find these settings in HubSpot under **Email Settings** > **Domains & URLs**.
If you’re using the free version of HubSpot, there could also be some limitations around customizations like the “From Name” and “From Address”. Double-check those settings too, and make sure they match your preferences.
If these settings are already configured and you’re still seeing the issue, it might be a good idea to reach out to HubSpot support, as they can provide more specific guidance for your account.