Searchng for contacts

CRM & Sales CRM
1

Hi

When I try to search for a contact, the search bar clearly states I can search by name, address, email, phone or company.

I am not sure my search is working. If I search by name, works fine. If I search by Company Name (Hubspot Property) its hit and miss, even though I know that record is there. I even retyped the Company Name in and it still would not find the record, but it would find it by the surname. I tried another Company Name and it found it.

If I search by Village (my own property) it does not find the record even though I know its there.

Why does it say I can search by these yet it does not show a result, only if I have the name. Which is crazy because if I search for the surname Davies or Smith it throws hundreds of results

I know I cannot search by postcode (annoying) I think it is to do with using the Free version, but why dont the others work?

2

Hi @JGray30,

Happy to help here.

When you look for the company, is the value you’re looking for populated in the contact field “Company name” or the is it the name of the associated company? These are two separate things. The search looks for the name of the associated company, not the contact field.

“Village” as a custom property would not be part of the search.

Best regards!

3

Hi

Yes I know the difference. The field is clearly populated. I earlier tried the Search hubspot tool top left of my screen, copied and pasted the name of the building and it returned random records, nothing to do with the one I wanted at all.

Went back to the search tool on the left under Contacts, pasted the Building Name and it still didnt find it even though I could clearly see it in front of me