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[IndyDan]

I am trying to format a URL to take Hubspot to a specific customer record based on the customer telephone number. Currently, I can go to a specific customer record with this:

https://app.hubspot.com/contacts/xxxxxxxx/record/0-1/101.

where ‘xxxxxxxx’ is my account number and /record/0-1/101 is the Hubspot database record, not the phone number for the contact.

Does Hubspot support something like this?

https://app.hubspot.com/contacts/xxxxxxxx/ani/npa-nnn-nnnn.

where:

/ani/ tells Hubspot to look up by phone number and

npa-nnn-nnnn is the customer phone number.

My VoIP service can generate a URL with the calling phone number.

Can HubSpot do this?

[Jaycee_Lewis]

Hey, @IndyDan You are not missing an option here. You’d need to look at a workaround to make this happen.

One (rough sketch) suggestion is to create a small server-side script to:

• accept the phone number as a URL parameter
• make a request to the Search API and use the Operator `EQ`
• once the contact’s ID is retrieved from the API response, the script could redirect the user to the appropriate HubSpot page (https://app.hubspot.com/contacts/xxxxxxxx/contact/unique_id)

Please note that this is a rough suggestion and would need to be fleshed out and adapted to your specific situation. Always consider your security requirements and make sure to handle personal data (like phone numbers) in a secure and compliant manner.

I hope this helps! — Jaycee