The Hubspot Timeline Embed Window VisualForce page for Salesforce works fine in our instance except that it only shows a subset of Hubspot activities (even if we select all filters). For example, it doesn’t show Marketing Emails. Where and how do we configure this tool so that users can see all Hubspot activities?
Hey @DRicks, thank you for posting in our Community!
Firstly, ensure that the integration between Salesforce and HubSpot is set up correctly and that all necessary permissions are granted. Sometimes, certain activities may not sync properly due to permission issues or configuration errors.
Next, review the filters and settings within the HubSpot Timeline Embed Window Visual Force page. Double-check that the filters are correctly applied and that there are no restrictions preventing certain activities from being displayed.
The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Thank you,
Pam
Hey DRicks, this one tends to come from two things happening at once and it can be tricky to untangle.
The VisualForce timeline embed you’re using might still be the legacy managed package version, which HubSpot has been actively deprecating.
As of 2026 the recommended path is the newer HubSpot Embed iframe, which replaced it and shows a fuller timeline including associated objects and property history (Add the HubSpot Embed window to your Salesforce page layouts)
If you haven’t migrated yet, that alone could explain the gap since the legacy module stopped getting feature updates a while ago.
The other thing to check is the 30 day sync window for marketing email events specifically. They only sync to salesforce if the event happened within 30 days of the contact first being triggered to sync (Sync activities and tasks between HubSpot and Salesforce)
So recent sends on contacts that were already syncing should be there, but anything that predates the initial sync by more than 30 days just wont show. No way to backfill those retroactively through the native integration unfortunately.
Working acros a lot of HubSpot and Salesforce environments at Stacksync, this 30 day window combined with the legacy embed is one of the most common reasons I see for incomplete timelines. Worth checking both since they tend to stack on each other and make things look more broken than they actually are. Hope this helps.