I have this sync error
The Integration User in Salesforce has access to all the fields and also Permission Set of HubSpot Integration is added. I have tried resyncing multiple times but error is not going away.
These are the affected records
This says that these records are Not in Hubspot. But we can find these records when we search these in Contacts. Any Help?
Hi @AAhmad87
Thank you for reaching out!
This does look strange and I could not find a similar thread on Community. I can see you have a ticket open with one of my colleague from the technical support team - it will be the best next step here to continue partnering with them for this issue as they will be able to provide real-time assistance for this matter, and where you are able to share screenshots and specific examples here.
Thank you
Best
Tiphaine
@AAhmad87 They may be in HubSpot, but if Salesforce has been unable to make the sync, they won’t show as “in HubSpot” for the Salesforce contacts specifically. IE - if they haven’t connected with a Salesforce lead/contact before - HubSpot doesn’t see that the Salesforce lead/contact and the existing contact in HubSpot are the same.
This sync error would also depend on what field you’re syncing this data from in HubSpot. Last Activity Date in HubSpot is a read-only property. So, if Salesforce is trying to send data to HubSpot for this field, HubSpot won’t allow that update. Which causes a sync error.
