We had a previous sync between HubSpot and a custom object in Salesforce. The custom object API Name was updated in Salesforce and now there is a sync error occuring for all the existing records; even after setting up a new sync instance between HubSpot and the newly renamed custom object in Salesforce.
In the Property Value Errors page, if I click on the link under the Affected Records column I see a way to export the errors to a CSV. Looking at that report I see that the HubSpot Object Id column is blank.
This article outlines the most common sync errors in the Salesforce–HubSpot integration:
Based on your description, it doesn’t appear that any of the listed error types directly match your scenario. As noted in the Other section of the article, if the issue isn’t covered there, the best next step would be to contact HubSpot Support so they can review the sync logs internally and investigate further.
Thank you Tzuriel, I went ahead and just fixed by removing my original sync. Then, resynced and remapped. Because the prior records were already tied to each other, I had to remove the records in HubSpot and Salesforce and then reinsert to get a clean slate. Since they were both custom objects for a new process and under 200 records, I just didn’t without engaging HubSpot Support.
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