Hey there @PHA_iPadag. We use a different integration, but here’s what I know, and what I’ve found poking around a bit.
The TL;DR version: Currently, there’s no way to automatically log RingCentral calls received on mobile devices into HubSpot unless the call is handled within the RingCentral app, and the integration specifically supports mobile logging (which is limited). Forwarding calls to a mobile device outside the RingCentral app or HubSpot’s own calling feature will not trigger auto-logging in HubSpot. The best interim solution is manual logging or encouraging use of the RingCentral mobile app, while continuing to monitor for future integration enhancements.
Here’s the rest of the story from my experience and research. The RingCentral for HubSpot integration enables users to make and receive calls, log call recordings, and sync SMS and notes directly into HubSpot, but these features are primarily designed for desktop/browser use. Outbound calls made from within HubSpot (desktop) using RingCentral are auto-logged to the CRM. Inbound calls can trigger contact “screen pops” and be logged, but this requires the RingCentral app or browser extension running on a desktop.
Unfortunatley, the integration does not natively support forwarding RingCentral calls directly to the HubSpot mobile app, nor does it allow auto-logging of calls answered outside the RingCentral desktop environment.
For call forwarding, yes RingCentral allows you to forward calls to any phone number, including mobile devices, but not directly to an app like HubSpot Mobile. When calls are forwarded to a mobile number and answered on a standard phone dialer, HubSpot cannot detect or log these calls automatically.
The HubSpot mobile app only auto-logs calls made or received using HubSpot’s own calling feature or numbers. Calls answered via your mobile carrier (even if forwarded from RingCentral) are not auto-logged in HubSpot.
This isn’t the best solution, but it’s what we have for now. Sales reps can manually log calls in the HubSpot mobile app after each conversation, though this adds administrative work and is not automated.
I did find that if reps use the RingCentral mobile app to answer calls (instead of their native phone dialer), some call activity may sync with HubSpot, depending on the integration’s current mobile support. However, auto-logging is still primarily designed for desktop/browser workflows, and mobile auto-logging is not consistently supported.
If it were my set up, I might think about traning reps to use the RingCentral on their devices. This may provide better call tracking than using native phone dialers, but full auto-logging into HubSpot is not guaranteed. Or the other option is to train reps to quickly log calls in the HubSpot mobile app post-call as a stopgap. That’s not great.
Final thought: Put this in as an Idea Post here for the HubSpot team to consider. Add as much detail as possible so they can see the impact of it all.