Ring Central RingEX HubSpot Integration - SMS

Develop, Build & Integrate APIs & Integrations
1

Hi All. We have ring central RingEX integrated to HubSpot and our sales reps use to send SMS. I want to trigger a workflow that will update a lead pipeline stage when an SMS is sent or replied to. The RC API looks like it only logs SMS as an activity on the contact and I can’t trigger a workflow on that. It does not hit the SMS sent or SM reply events. Does anyone else know what the capabilities of the RC API are? I have a call scheduled with RC support but I want to hear from the HS community, if anyone has ever ran into this limitation before.

3

Hey @Lager_12,

Thanks for posting in the Community!

I’d like to tag in some Community experts to see if they have any suggestions on how you might be able to trigger your workflow. @Anton, @stefen, and @EValdes - do any of you have suggestions here?

Shane, Community Manager

4

Logged engagement and workflow enrollment are different contracts.

If RingEX only writes a contact activity and HubSpot is not firing SMS-sent / SMS-reply enrollment events, a practical path is: confirm which RC webhooks or events you can subscribe to, write a HubSpot property or custom behavioral event you control, then enroll the workflow on that. Relying on the native engagement alone often stays blind.

Worth asking RC support: outbound SMS event, inbound reply event, and whether either maps to HubSpot’s SMS enrollment triggers today.

Do you need the stage move on outbound only, or on first reply?

5

Thanks for the responses. Here is RingCentral’s response.

  • At this time, the integration does not support using an inbound SMS or reply as a HubSpot workflow trigger.
  • The integration also does not currently update standard or custom HubSpot contact properties with inbound or outbound SMS details. The SMS is logged as a Communication activity and associated with the matched contact instead.

Does anyone know of a solution that does integrate properly to HubSpot for calling and 1:1 SMS? HubSpot calling does not support 1:1/sales SMS currently.

7

Hello, Conexteo is providing a tool to send & receive SMS / RCS.