Hi!
I would like to be able to restrict access to others call recordings while still being able to see the logged call, read the call notes, see who you were talking to an when and so on.
I want everyone to feel comfortable recording their calls for educational purposes but if all your colleagues can listen to your calls later on no one is going to record their conversations. There default setting should be that only the specific user and a boss with the right permissions can review and get access to the recordings and that you instead are able to share specific recordings with all if you want to.
We need something similar, it would be a good improvement to avoid misuse of recordings.
It seems like this is a common issue. The mobile app just allows any user to access call recordings with no way of blocking this. Not good at all. Especially for client confidentiality and personal conversations held with clients. We must record all of our calls but this should only be accessible for the contact owner or management/senior levels etc.
We need something similar, we want to restrict call recording for specific users at admin level only. This will help us avoid misuse of reocrdings
HubSpot’s lack of control over call recording access is a serious privacy breach and it’s causing a review of how we use the platform. There needs to be a way to limit access to call recordings to maintain confidentiality and still allow the business to record calls for legal and training purposes. Currently, anyone in the business can access call recordings. This is not appropriate for some areas of the business given the content of conversations with clients.
We have run into this exact issue with the official Zoom Contact Center integration. We need agents to see the call activity and AI notes, but only supervisors should be able to access the recordings.
Zoom has confirmed this is currently a HubSpot limitation, as Zoom recording permissions are not enforced within HubSpot. We’d love to see more granular permissions for call recordings, such as restricting playback by user role. We’ve upvoted this feature request.