When calling a contact and you already sent an email but they ask you to resend it. It would be nice to have the option to resend that same email instead of create an email , use template etc.
Status: Idea Submitted
It would be nice to resend an email that is automated. For instance, if someone completed a form, and there is an automatic email that is sent. It would be nice to resend that email if there was an error with the initial email.
I’m going to bump this up. We just moved from Klaviyo to HubSpot and in Klaviyo, there was a button where you could resend “marketing” emails on a one-to-one basis.
Use Case:
This was helpful when some of these emails that contain important information end up in spam (we’ll hear from customers that they didn’t receive anything…sometimes user error, but not always). Especially if we were on the phone with them, we could resend while talking to them to ensure they received it the next time.
This would be especially helpful for automated email campaigns that contain important information. But really, any “resend” option that doesn’t require building a specific workflow for that email or cloning an automated email to “send to more” would be appreciated.
Adding another request on this. A client moved from Constant Contact and had this functionality, and would love to have it again. We talked about cloning, changing the subject line (a definite best practice), and even adding a step in a workflow, but the simple “resend this email” function would still be cool. Thanks!