Report for "track" calls

Developer Support APIs & Integrations
1

Hi everyone!

I’m new in Hubspot, and I apologize in advance if this was already asked or if it is a dumb question. Any help will be welcomed.

I’m currently developing an iOS app.

For tracking stuff, it implements Segment, which is connected to Hubspot as destination.

I do some “identify” calls according to documentation (Spec: Identify | Twilio) that works like a charm (it creates new contacts in Hubspot and I can set some custom fields values, etc)

In the same way, I do several “track” calls according to documentation (Spec: Track | Twilio) that also works well (this is used to keep track of button clicks, custom user actions, etc). I even tested this with the “event tester” in Segment and Hubspot responded ok.

I need to create some sort of report for my client showing the stats for these “track” calls.

I imagine a chart or similar showing the amount of times the users taps on a button, etc.

  • Is this posibble?
  • If so, how can I do this?

Thanks a lot

Cheers!

2

Hey @FedericoLopez,

Definitely not a dumb question, no worries!

In this case, do you have an example contact which shows the track event on the contact timeline? I believe we can utilitze list where we can use list criteria such as events to pull out contacts who has clicked on a particular events.

3

Thanks for the quick response Wendy!

Answering your question, despite the “track” calls are working correctly (supposedly), none of my contacts shows any “track” event or similar in their timeline. In fact I look everywhere in the contact information and not a clue about events.

This information should be displayed here?

Is there a way to debug if Hubspot is receiving the information properly?

4

Hey @FedericoLopez,

Could you share with me the specific steps that you took to identify a visitor and track an event? As well as your portal ID and the contact email that you attempted to track an event.

If it’s more comfortable for you, you can share these information via DM with me.

5

Great!

I’ll send you that info via DM :slightly_smiling_face:

6

As discussed with @FedericoLopez via DM, event pushed through the Events JavaScript API will only be processed for HubSpot account with Marketing Hub Enterprise.

As customer’s portal subscription isn’t Marketing Hub Enterprise, it is likely why we’re not seeing events logged on the contact record.