Hi hubspot community,
We are using hubspot forms to capture leads from our website with a Demo request form. We have used workflows in order to reply to leads based on some criteria.
If they meet the criteria we sent them a marketing campaign flow (as sequences dont work in workflows) but by far not everyone is getting these emails. Is there something we can do to more emails being delivered?
Any suggestions would be highly appreciated.
Thanks,
Sam
Hi @SDijkstra0,
When you open the marketing email and click into the Recipients tab → Not sent, what do you see there?
If the contacts are listed there, you’ll see explanations as to why contacts were not sent the email. These can include the following:
Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
Do all contacts have an email address?
Do you have the GDPR settings enabled? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to update your contact subscriptions.
Have some of the contacts previously bounced? You can check by filtering your recipient list by “Email hard bounce reason is known”. This could also be global bounces (contacts that did not bounce in your portal but three other HubSpot portals).
Did you already hit your monthly email send limit? (5X marketing contact tier)
Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “Unsubscribed from all email is equal to True”
Please check and report back.
Best regards
