Hi everyone! I have been sending out multiple emails where I bcc-ed the Hubspot bcc email address but for all but one of them, I have been getting “Temporary Recipient Failure” with the administrator diagnostic information shown in the screenshot below. Given the error message, I thought it might just be temporary, but even after a few tries at a later time the issue still persists. My connected email account is also far from reaching the daily rate limit of emails. Could anyone please advise on what I can do to fix this issue? Thank you!
Hi @SSYD,
Could you please share the screenshot? It doesn’t seem to be included in your original post.
Alternatively, copy and paste the error text.
Best regards
@SSYD for which recipient address are you receiving this? The BCC address or the actual intended recipient?
Hi Karsten! Sorry for the late reply. I was receiving it for the BCC address, not the actual intended recipient.
Hi @SSYD and thanks for the additional information!
Let’s make sure everything is set up correctly:
- Can you please double-check the BCC address:
Copy the personal or team BCC address and update it in your email client and try sending a new email to test.
- Please try these quick tests and let us know the results:
Test A: From your connected inbox, send a plain text email only to the HubSpot BCC address. Do you get a “Temporary Recipient Failure”?
If so, this suggests an issue between your email provider and HubSpot.
Test B: Send the same test from a different email account or domain. If that works, the problem is likely specific to your primary provider.
If issues persist, could you please DM me the following:
- Your Hub ID
- The BCC address you’re using.
- Example timestamps (with timezone) of failed attempts.
- Your email provider (e.g., Gmail, Microsoft 365).
- The full bounce message from at least one failed email.
For now, to keep logging your emails:
- Try sending directly from HubSpot’s CRM email composer (it logs automatically), or
- Use the HubSpot email extension/add-in for Gmail or Outlook with “Log to CRM” turned on, instead of relying on the BCC address.
Let us know how it goes, we’re here to help!
Bérangère
This post was created with the assistance of AI tools