Good afternoon. I am seeking to renew my certification for the SEO course. I took the exam on Saturday and instead of showing new dates, it shows the old dates and my certification is set to expire on Wednesday (8/28/24). I have watched all the videos and done all the exercises. Why is my certificate not showing the new dates?
I originally got the certificate in July 2022 and renewed it in July 2023.
Thank you for your time.
I just took the exam again and I still got the current dates for my certification which expires tomorrow.
i CAME TO RESILVE THIS ISSUE AND WHAT A COINCEDENCE THE FIRST POST IS EXACTLY WHAT I WAS LOOKING FOR
Hello @jbryden24 and @JgUL ,
Thank you for reaching out to the academy community page! I’m happy to help out with this. Can you try a few
troubleshooting steps:
1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.
2. Try logging into your portal in your browser’s incognito or private browsing mode. This will rule out any potential caching issues. Clear cache in a browser
If it ends up being a browser cache issue, here are some instructions on how to clear your cache:
3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don’t have another browser currently installed on your computer, you can download one here: https://browsehappy.com
4. If that fails, try logging in from a different computer to rule out any settings on your current computer.
5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.
Thank you!
Anissa