Recordings and transcripts - urlToRetrieveAuthedRecording

Developer Support APIs & Integrations
1

I try to make a call to set the URL with a PATCH and I get an error, I have make a new APP to retry a POST and still get an error. I have the same call that was working 1 week ago.

{
“status”: “error”,
“message”: “There was a problem with the request.”,
“correlationId”: “9e2b278a-56c7-428f-807a-f1c7adbfe90a”
}

2

Hi, @GPaquin :waving_hand: Welcome to the community! Thank you for your question.

Here are a few troubleshooting steps you can take when trying to set or update the urlToRetrieveAuthedRecording :

  • Check URL Format: Ensure the URL in your request includes the %s character sequence, where HubSpot will substitute the externalId. The URL must start with https://
  • Verify App ID: Double-check that the appId in the endpoint path is correct and that your app has the necessary permissions
  • Use POST for Initial Setup: If you’re setting up the URL for the first time, make sure to use a POST request
  • Use PATCH for Updates: If updating an existing URL, use a PATCH request

If you have a moment, sharing your request URL and body along with the error you are getting can help our community members better understand your issue.

Thanks! — Jaycee