We have conducted an NPS survey from HubSpot and are distressed by the very low response rate. As there are many more clicks than responses, we suspect that many participants are clicking on a score within the email, being sent to the page that asks them to comment, and then closing the page rather than submitting a comment. We assume the score they selected is not submitted unless they do so.
We previously used SurveyMonkey to conduct NPS surveys and they provide an option to capture scores selected from the email body, even if they user does not bother to advance to the ensuing followup questions. Can HubSpot’s NPS survey be enhanced to capture the score clicked upon within the email as well?