Gmail email address do not recognise periods. Sometimes people give us one and then they use another one and it comes up as an new entry. We can see it is the same due the the mobile numbers matching and our own use of Gmail.
test.test@gmail.com is actually the same as testtest@gmai.com but when a client replies from a different one than we have it is creating a duplicate contact. If they next time use te.st.test.@gmail.com it will be a third contact created.
Is there anyway that HubSpot can be programed to view these as the same emails?
I think the code will just need to be something like “if @gmail ignore all periods” for checking existing contacts. It would be great if an email signup process recognised either email (or just didn’t recognise period placement at all if it was a gmail account).
I understand this is unique to Gmail email addresses and may have other impacts if implemented, however it is here for consideration.