RECaptcha Preventing OAuth Login

Developer Support APIs & Integrations
,
1

Hi All,

I think there is a bug in how Hubspot connects or integratios with Recaptch.

Not all the time, but many times, when I auth to my account, when I click the “Connect App” it changes as shown below and nothing happens.

TonyValenti_0-1702121961318.png
TonyValenti_0-1702121961318.png829×459 43.1 KB

Using Fiddler, I see the following

POST https://app.hubspot.com/api/oauth/v1/auth?portalId=21023387&clienttimeout=14000&hs_static_app=oauth-ui&hs_static_app_version=1.4848

Which returns a 400 error.

With the response content of:

{“status”:“INVALID_RECAPTCHA”,“message”:“Please provide a valid recaptcha value”,“correlationId”:“973bb13f-2207-467f-9cd5-26d520cfe212”}

There isnt a recaptach button anywhere on the page that is visible to me though.

What do I do?

2

Hey, @TonyValenti :waving_hand: Thanks for your question. Can you reproduce this issue when installing your app into a portal with access to support? If so, filing a support ticket, including the error with the correlation ID and the installation link to your app so they can reproduce the issue.

If not, here’s what I’d do to rule out the basics:

  • use your normal browser, but clear your cache and cookies before trying to get the auth working
  • try using an incognito browser. Can you reproduce it here too?
  • try using a different browser
  • if you can reproduce the issue (semi)consistently, try grabbing a HAR file (HubSpot community guide). You can share this with support. And you can analyze it yourself by using Google’s HAR analyzer
    Sometimes, with a HAR file, you can get more details

Best,

Jaycee