Re-enrolling contacts after webhook didn't send correctly

Marketing & Content Hub Lists, Lead Scoring & Workflows
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Hello,

We set up a workflow to capture hard bounced contacts, and enrolled existing contacts upon activating the workflow:

Contact Enrollment Criteria: Email Hard bounce Reason is known

Action: Set Marketing Contact Status as Non-Marketing Contact

Action: Send a webhook to our database

When we activated the workflow and enrolled the existing contacts, this caused a rate limiting issue with our firewall when the workflow was triggering the webhook. We then added a rule to our firewall to not rate limit HubSpot calling that webhook, but now we can’t re-enroll contacts in the workflow to trigger the webhook successfully since the contacts are currently enrolled in the workflow.

Question: Should we create a clone of this workflow, enroll the contacts, and then delete the workflow that has errors in the webhook?

Thank you in advance for any tips!

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If you turn on the option to allow re-enrollment you can select manual entry only and push them through via list after they are out. Or if you need them out sooner, you could create a workflow with just the webhook so it can execute. But I wouldn’t delete the workflow just because there is an error in the log. It’s good to have that history to recall what happened and know that you fixed the issue.

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Thank you! The second option for creating a workflow with the webhook sounds like it would work best for us. Appreciate your reply.