Hi! I synced my QuickBooks before, and it was working well before. Now it’s having an error “Sync not found.” Can anyone help me troubleshoot this?
Thank you
Hi @MHuang06 ,
Please check the this Knowledge base article
It included the steps to configure you sync settings. You can also find more details - here.
I hope this helps. Let me know if you have any questions!
Hi @MHuang06
It sounds like this “sync not found” message usually comes up when the QuickBooks integration token expired or the connection got broken. The first step is to re-authenticate the app inside HubSpot: go to Marketplace > Connected Apps > QuickBooks and click “Reconnect”. Instructions here:
(Connect HubSpot and QuickBooks Online )
If that doesn’t fix it, check your sync settings. Sometimes field mappings get reset after a disconnection. You can review them from the same Connected Apps screen and re-enable any record types you want synced
(Connect and use HubSpot data sync )
In rare cases, the only way to clear the error is to uninstall and reinstall the QuickBooks connector. Just be sure to note your mappings before you do, so you can restore them.
As a side note, some teams that hit these recurring sync errors prefer to centralize their QuickBooks + HubSpot data in a dedicated sync layer. Platforms like Stacksync do that by keeping data instantly consistent in both systems, which helps avoid situations where one side silently stops syncing and no one notices until days later.
Hope this helps.